Refund Policy of Slices & Spices Pizzeria
Welcome to our Refund Policy page! At Slices & Spices Pizzeria, located at Pizzeria Via Milano, Milan, 20121, Italy, we take pride in the quality of the pizzas and other menu items we serve. We understand that sometimes things don't go as planned, and we're committed to making it right. This Refund Policy outlines how we handle situations where you might be unsatisfied with your order.
Order Cancellation
If you need to cancel your order, please call us promptly at +39 02 12345678. Orders can only be canceled before they are prepared. Once preparation has begun, we can no longer accept cancellations. If payment was already made, we will refund you the full amount in the original payment form if the cancellation meets these criteria.
Quality Satisfaction
We stand by the freshness and quality of our ingredients. If your pizza or any other menu item does not meet our high standards, please contact us within two hours of receipt. You will need to provide proof of purchase and a brief explanation of the issue. If the claim is justified, you may be eligible for a refund or a replacement order.
Incorrect Orders
Accuracy is key to our service. If you receive an order that is different from what you requested, please notify us immediately by calling +39 02 12345678. We will work swiftly to correct the mistake, and you will be offered a choice between a new delivery with the correct items or a full refund in your original form of payment.
Refund Processing
Refunds will be processed within 5 to 10 business days upon receipt of your refund request and approval from our team. Refunds will be issued to the original method of payment used at the time of purchase. Please note that the time for the refund to be reflected in your account may vary depending on your card issuer's policies.
Non-Refundable Items
While we strive to ensure every customer is happy, please be aware that consumables such as juices and carbonated drinks cannot be returned once they have been delivered due to food safety reasons. However, if an issue arises with these items due to our error, we may provide a credit or refund at our discretion.
Contact Us
If you have any questions or concerns about our Refund Policy, you are welcome to contact us at +39 02 12345678. We value your business and pledge to handle your concerns with understanding and promptness.
Changes to Our Refund Policy
Slices & Spices Pizzeria reserves the right to change the Refund Policy without prior notice. By placing an order with us, you agree to the Refund Policy in place at the time of your order. The current policy was last updated on April 1, 2023.
Thank You
We appreciate the opportunity to serve you at Slices & Spices Pizzeria. Thank you for choosing us for your dining needs. We are dedicated to providing you with an exceptional experience, from our kitchen to your table.
With warm regards,
The Slices & Spices Pizzeria Team
Visit us online at the following URL: pebbleleafgate.sbs